Terms of Service: Support & Content Hour Pack

This document details the terms and operation of the prepaid hour packs, designed to offer you flexibility and a preferential price for updates and maintenance of your website.

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1. What is an Hour Pack?

It is a package of hours that you purchase in advance and can use to request small to medium updates on your website. It gives you the flexibility to make changes without needing a new quote for each task.

2. Included Services (Examples)

The hours can be used for tasks such as:

  • Updating text, hours, or contact information.
  • Changing, adding, or removing images, videos, or projects in your portfolio.
  • Publishing new blog posts (content provided by the client).
  • Creating or modifying banners and pop-ups for offers or announcements.
  • Minor style (CSS) or layout adjustments.
  • Technical consultations about the functioning of your website.

3. Excluded Services

The hour pack is not designed for the following, which would require a separate quote:

  • Development of new complex sections or functionalities (e.g., an online store, a booking system).
  • Complete redesign of the website or major sections.
  • Content creation from scratch (copywriting, logo design, video editing).
  • On-Page SEO or WPO tasks, as they are offered as separate boost services.
  • Support for third-party software not originally installed (e.g., a CRM).

4. Methodology and Workflow

To ensure transparency and control, we follow a simple process:

  • Request: The client sends their detailed request via email.
  • Estimation: Within 24-48 business hours, the necessary time is estimated (in minimum fractions of 15 minutes) and communicated to the client for approval.
  • Execution: Once the client gives their approval, the work is carried out.
  • Report: After completing the task, the client is notified and informed of the remaining hour balance in their pack.

5. Packs and Preferential Prices

Choose the pack that best suits your needs. The hours are priced at a reduced rate compared to the standard fee (40€/hour).

  • **4-Hour Pack:** €100 (€25/hour). Valid for 6 months.
  • **10-Hour Pack:** €200 (€20/hour). Valid for 12 months.
  • The hours are non-transferable and must be used within their validity period. The client will be notified before the pack expires.